Meet Our Team
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Our Mission
Empowering property owners to maximize their rental income and achieve lasting success through expert revenue management, personalized strategies, unparalleled customer service, and continuously innovating to stay ahead in a dynamic market.
Senior Revenue Managers
Jake Cohen
Jake is the founder of Step By Step BNB and serves as an Airbnb Ambassador. With over five years as an Airbnb Super-host, he has consistently demonstrated his commitment to excellence in the short-term rental and hospitality industry. Jake owns nine Airbnb listings , showcasing his extensive experience and expertise in Revenue and Property management. More importantly, for the past three years, he has been dedicated to helping other property owners, just like you, get their Airbnbs up and running. He guides new hosts step by step to become successful Superhosts themselves, sharing his knowledge and passion for the industry.
Jillian Heilman
Jillian is our senior revenue manager who brings exceptional expertise and leadership to the team. As the longest-serving member of Step By Step BNB, she has a proven track record of driving client success. Jillian actively participates in various Airbnb and VRBO communities, keeping herself updated on industry developments. Her strategic insights and deep market knowledge enable property owners to maximize occupancy and revenue through innovative revenue management techniques
Revenue Managers
Karin Leung
Karin is an experienced revenue manager and Airbnb host who brings a unique blend of firsthand hosting knowledge and professional expertise to her clients. She works with property owners to maximize occupancy and revenue by implementing proven revenue management strategies. With a strong background in financial modeling and cost optimization, Karin helps clients achieve greater profitability and efficiency in their rental operations.
Will Binns
Will is an experienced revenue manager and co-host who brings a wealth of practical knowledge and professional expertise to his clients. He works with property owners to maximize occupancy and revenue by implementing effective revenue management strategies. With extensive experience using PriceLabs and a strong background in market analysis, Will helps clients achieve greater profitability in their rental operations.
Communications and Operations
Sarah Prudencio
At Step by Step, I am in charge of communication with clients and social media. My goal is to create an amazing community for our clients and to come up with fun and interesting things for you guys! Outside of work, I love to travel the world, play the piano and cook for my loved ones!
